LEGAL

Privacy Policy

This Privacy Policy explains how X-FELT SHANGHAI CO., LTD. (“X-FELT,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit www.x-felt.com, submit an inquiry, or otherwise communicate with us.

1. Information We Collect

Information you provide. When you submit a contact or inquiry form, request product information, or contact us by email, telephone, or WhatsApp, we may collect your name, business email address, telephone number, company name, country or region, product interests, inquiry details, and any other information you choose to provide.

Access and device data. When you use the website, we may receive technical information such as IP address, browser and device type, operating system, referring and visited pages, timestamps, approximate location derived from IP address, and interaction or performance data.

2. Analytics and Tracking Technology

Subject to your prior consent, our website may load the analytics script hosted at t.91syun.com/track.js. This technology helps us understand aggregate website traffic, page usage, inquiry journeys, and website performance. It is not loaded before you accept analytics. You may reject non-essential analytics without affecting the website’s core functions.

3. How We Use Information

  • Respond to inquiries, provide product and technical information, prepare requested proposals, and manage B2B relationships.
  • Operate, secure, troubleshoot, and improve the website and our services.
  • Measure website usage and performance where analytics consent has been given.
  • Prevent fraud or misuse, comply with law, and establish, exercise, or defend legal claims.

Depending on applicable law, we process information with your consent, to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, or for legitimate interests such as responding to business inquiries and maintaining website security, where those interests are not overridden by your rights.

4. Retention

We retain business inquiry records for no longer than 24 months after the most recent substantive interaction, and basic website analytics data for no longer than 13 months. We may retain information longer where required by law, needed to resolve a dispute, enforce an agreement, or establish, exercise, or defend legal claims. When information is no longer needed, we delete or anonymize it where reasonably practicable.

5. Service Providers and Other Recipients

We may disclose information to vetted providers that support website hosting, security, analytics, communications, customer inquiry management, and related business operations. They may process information only for authorized purposes and subject to appropriate contractual or legal safeguards. We may also disclose information to professional advisers, competent authorities, or counterparties to a corporate transaction where lawfully required. We do not sell personal information.

6. International Transfers

X-FELT is based in China and serves international business customers. Your information may therefore be processed in China or in other countries where our service providers operate. Where applicable law requires, we use appropriate safeguards for cross-border transfers, such as contractual protections, and take reasonable steps to protect information consistently with this Policy.

7. Your Rights and Choices

Subject to applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information; object to certain processing; withdraw consent at any time; and lodge a complaint with a competent data protection authority. Withdrawing consent does not affect processing already carried out lawfully before withdrawal.

You can reject analytics in the cookie banner. To withdraw or change a saved analytics choice, reopen the cookie preferences through the website’s consent control when available, or contact us. You may also opt out of non-essential communications by using any unsubscribe mechanism provided or contacting us directly.

8. Security and External Links

We apply reasonable administrative, technical, and organizational measures designed to protect personal information. No transmission or storage method is completely secure. Our website may link to third-party sites whose privacy practices we do not control; please review their notices separately.

9. Updates to This Policy

We may update this Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated effective date.